Contact us
We're here to help. Whether you're exploring your options or already enrolled, our support team is ready to help every step of the way.
Quick Resources
Support Center
Sign in to send a message or securely upload documents directly to the FLTCIP team.
Sign in Now
Help/FAQs
Find answers on billing, enrollment, claims, premiums and more, all in one place.
Browse FAQsFor help with Signing In
Contact Login.gov
If you're having trouble signing in with your Login.gov account, go to the Login.gov help center (opens in a new tab).
For help with Enrollment and Claims
Contact FLTCIP Customer Service
Phone
1-800-LTC-FEDS (1-800-582-3337)
TTY 711
International 1-571-730-5938
Call center hours
Monday – Friday
8 AM – 6 PM (ET)
Mailing Address
FLTCIP, Attn: FedPoint
P.O. Box 797
Greenland, NH 03840-0797
For help with Billing
Contact BENEFEDS Customer Service
Phone
1-877-888-FEDS (1-877-888-3337)
TTY 711
International 1-571-730-5942
Call center hours
Monday – Friday
9 AM – 7 PM (ET)
Mailing Address
BENEFEDS–FLTCIP
P.O. Box 981079
Boston, MA 02298-1079
BENEFEDS (opens in a new tab) administers the premium payment processes for the FLTCIP.
If you suspect fraud related to the FLTCIP, review the reporting guidelines.