Federal Long Term Care Insurance Program (FLTCIP) applications were suspended effective December 19, 2022. Read Important Notice >

Contact us

We're here to help. Whether you're just getting started or already enrolled, we have a team of dedicated professionals prepared to answer any question you may have.

We're here for you

Enrollment and Claims

Phone
1-800-LTC-FEDS (1-800-582-3337)
TTY 711
Int'l 1-571-730-5938

Call center hours
Monday–Friday
8 AM–6 PM (ET)

Mail
FLTCIP, Attn: FedPoint
P.O. Box 797
Greenland, NH 03840-0797

Billing

Phone
1-877-888-FEDS (1-877-888-3337)
TTY 711
Int'l 1-571-730-5942

Call center hours
Monday–Friday
9 AM–7 PM (ET)

Mail
BENEFEDS–FLTCIP
P.O. Box 981079
Boston, MA 02298-1079

BENEFEDS administers the premium payment processes for the FLTCIP.

Still need help?

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If you suspect fraud related to the FLTCIP,
review the reporting guidelines.